R12:Error Received When Clicking Update On Supplier Bank Account (Doc ID 2003956.1)

Last updated on JUNE 12, 2015

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Supplier Bank Account

When attempting to update a supplier bank account for certain suppliers the following error occurs.

ERROR
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Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Oracle Payables responsibility
2. Navigate to: Suppliers > Entry
3. Query a supplier
4. Go to Banking Details option
5. Query a bank account at the site level for one of the sites to show all the bank accounts assigned to that supplier / supplier site
6. Click on the Update icon for the bank account
7. Observe error page

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot update affected supplier bank accounts.

Changes

If patch 19340081 is installed (ExtBankAccountsAMImpl.java is at version 120.33.12010000.30 or higher), the user will be able to click the account number to view bank account details.  However, the bank details will not be populated.  The masked bank account number will be present at the top of the page but there will be no other details, such as bank name, account name, etc.

Lower versions of ExtBankAccountsAMImpl.java (below 120.33.12010000.10) may also encounter the error when attempting to view the bank account details instead of updating them.

Cause

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