Error Received When Attempting to Open Payroll Dashboard: 'Internal 500 server error' (Doc ID 2004047.1)

Last updated on JULY 22, 2015

Applies to:

Oracle Payroll - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the Payroll Dashboard and the Process Monitor tab the following error occurs.

ERROR
-----------------------
Internal 500 server error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Apply HCM RUP 7
2. Apply <patch 18959321>:R12.PAY.B - PERFORMANCE ISSUES IN PAYROLL DASHBOARD as suggested in RUP7 Known Issues in <DOC ID 1636758.1>
3. Try and access the Payroll Dashboard page and the Process Monitor tab
4. Observe the error after the page appears to time out after 2-3 minutes



Cause

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