Learner Page Shows Learner's Status As Failed Though He/She Actually Passed The Learning Quiz. (Doc ID 2004103.1)

Last updated on MAY 24, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Learner Component

ACTUAL BEHAVIOR
---------------
OLM: Learner page shows learner's status as failed though he/she actually passed the eLearning Quiz.

OLM: Learner page shows learner's status as failed though he/she actually passed the eLearning SCORM compliant Quiz
--> Learner page also shows completion date of the course
--> From Catalog admin and Enrollment admin point of view the learner status is passed
--> From Leaner Self-Service Enrollment page, shows status as incomplete- with completion date : 05-MAY-214

Same learner has contradictory status of a learning record at 2 different pages.

Example Only:
Learner’s own learning history Page | OLM Admin’s Learners’ learning history page | Count
Failed | Passed | 11
Incomplete | Passed | 23
Incomplete | Completed | 1
Total : 35
 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SCORM 1.2 based online course has a quiz at end of the course in it.
2. Learner view failed at learner’s learning history.
3. OLM Admin views learner as learner’s passed in his view. Enrollment shows attended and Player Status shows as PASSED.
4. Leaner Self-Service Enrollment page, shows status as incomplete- with completion date : 05-MAY-214 (example).




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms