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Cannot Enter Credit Card Information On Sales Order Header (Doc ID 2004129.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry

When attempting to Credit Card Type on a Sales Order, the following error occurs, and not allowing the entry of Credit Card (CC) information.

ORA-01403:no Data found in Package Oe_Oe_Form_Header Procedure Change_Attribute

The issue can be reproduced at will with the following steps:
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Create Order header information
4. Click to Others tab
5. Enter "Credit Card" in Payment Type Field
6. Choose VISA in the Credit Card Type field; Error occurs


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