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Dispatch Center Error: Oracle.apps.csr.core.server.PlanOpt When Trying To Schedule A Task (Doc ID 2004185.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to reschedule a task in dispatch center, the following error occurs.

ERROR
-----------------------

APP-CSR-254000 An unexpected internal error has occurred.
Exception:
oracle.apps.csr.core.server.PlanOption.(Loracle/apps/csr/model/server/Resource;JLoracle/apps/csr/util/SchedulerDate;JJJJJLoracle/apps/csr/model/server/SparesAvailabilityOption;Loracle/apps/csr/model/server/Trip;)V (java.lang.NoSuchMethodError: oracle.apps.csr.core.server.PlanOption.(Loracle/apps/csr/model/server/Resource;JLoracle/apps/csr/util/SchedulerDate;JJJJJLoracle/apps/csr/model/server/SparesAvailabilityOption;Loracle/apps/csr/model/server/Trip;)V
at oracle.apps.csr.core.server.SchedulerCore.findThirdPartyPlanOptions(SchedulerCore.java:1499)
at oracle.apps.csr.core.server.SchedulerCore.findPlanOptions(SchedulerCore.java:390)
at oracle.apps.csr.core.server.SchedulerCore.calculatePlanOptions(SchedulerCore.java:291)
at oracle.apps.csr.service.server.SearchRequest.processRequest(SearchRequest.java:481)
at oracle.apps.csr.service.server.Request.executeImpl(Request.java:324)
at oracle.apps.csr.service.server.Request.execute(Request.java:233)
at oracle.apps.csr.service.server.MultiQuest.processRequest(MultiQuest.java:212)
at oracle.apps.csr.service.server.Request.executeImpl(Request.java:324)
at oracle.apps.csr.service.server.Request.execute(Request.java:233)
at oracle.apps.csr.service.server.SchedulerManager.executeRequest(SchedulerManager.java:133)
at oracle.apps.csr.conc.auto.AutonomousProgram.runProgram(AutonomousProgram.java:184)
at oracle.apps.fnd.cp.request.Run.main(Run.java:157)
).
1 requests have been processed: 0 have successfully completed and 1 have failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create FND user and assign Field Service Responsibility
2. Set Up Resource
3. Set up Group
4. Set up Territory
5. Assign calendar to Resource
6. Go to SR form and assign task to Third Party resource Group.
7. Go to DC to reschedule
8. Error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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