Last updated on MARCH 08, 2017
Applies to:Oracle Customer Care - Version 12 and later
Oracle Advanced Inbound Telephony - Version 12 and later
Oracle Teleservice - Version 12 and later
Information in this document applies to any platform.
Basic Telephony Integration
Direct CTI Integration
When attempting to login to Telephony on the Service Request or Contact Center form, the following error occurs:
"ACD ID has not been set. You will be able to proceed only after this value has been set."
1. Open the Service Request or Contact Center form
2. Select 'Telephony Login' from the More Tools menu
3. Enter the Extension Number
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