Service Request Error: "Function not available to this responsibility" When Trying To Navigate From Service Request Form To IB Screen (Doc ID 2004490.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

When using a custom responsibility, and attempting to use the Installed Base buttons to navigate from the Service Request form, the following error is displayed:

Error:

Function not available to this responsibility. Change responsibilities or contact your System Administrator.


The Installed Base buttons used are:
Item Register
Instance Details
Instance Configuration

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms