Service Request Error: "Function not available to this responsibility" When Trying To Navigate From Service Request Form To IB Screen

(Doc ID 2004490.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


When using a custom responsibility, and attempting to use the Installed Base buttons to navigate from the Service Request form, the following error is displayed:


Function not available to this responsibility. Change responsibilities or contact your System Administrator.

The Installed Base buttons used are:
Item Register
Instance Details
Instance Configuration


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