Service Request Error: "Function not available to this responsibility" When Trying To Navigate From Service Request Form To IB Screen
Last updated on MARCH 23, 2016
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
When using a custom responsibility, and attempting to use the Installed Base buttons to navigate from the Service Request form, the following error is displayed:
Function not available to this responsibility. Change responsibilities or contact your System Administrator.
The Installed Base buttons used are:
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