Oracle iSupport: Performance Issue Performing A Search in ibuhpage.jsp (Doc ID 2004602.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
ibuSRCreateView.jsp

Symptoms

iSupport Homepage takes up to 5 minutes to open.

Workaround:

The issue is resolved if a user creates a personalized view, updating the "Last Updated On" LOV from 'Any Date' to 'Within Last 6 Months'.

What Is / Is Not Working:

If you select ‘Within 6 months’ the results are instantaneous (less than 7 secs) and will retrieve all records.

Steps:

(R) iSupport
(N) Homepage

Cause

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