iReceivables - Apply Credits Flow is Missing Transactions After Cancelling the First Customer

(Doc ID 2004895.1)

Last updated on MAY 01, 2015

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using the Apply Credit option in iReceivables, if the process is cancelled, and a new customer is then queried, and the Apply Credits is also used for them, the transactions are missing from the train.

They show fine for the first customer, but after cancelling, and selecting new transactions for a second customer, the credits don't show.

 

Steps to Reproduce:

Responsibility: iReceivables 2.0 Internal
Navigation
: Customer Search

  1. Query a customer and choose transactions for the Apply Credits option.
  2. After the first step in Apply Credits, click on Cancel to cancel the process.
  3. Return to the Customer Search, and query a new customer.
  4. Select transactions and choose Apply Credits.  The transactions are missing, even though they were selected.

Cause

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