The System Is Not Automatically Creating A Valid Object For The Reciprocal Relationship

(Doc ID 2005133.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


On : version, Service Request Form

A valid object for the reciprocal relationship is not automatically created in the Valid Objects: Reference for Relationships page.

A reciprocal relationship for the Object Type should be created automatically.

The issue can be reproduced at will with the following steps:
1. Create a new metadata object:
(R) CRM Administrator
(N) Task and Escalation Manager > Setup > Objects Meta Data

2. Link the new Object to the Service Request form:
Setup --> Service Request -> Relationships and Objects

The issue has the following business impact:
Due to this issue, users cannot link a Project object to the service request preventing reference links to Objects


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