The System Is Not Automatically Creating A Valid Object For The Reciprocal Relationship (Doc ID 2005133.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Service Request Form

ACTUAL BEHAVIOR
---------------
A valid object for the reciprocal relationship is not automatically created in the Valid Objects: Reference for Relationships page.

EXPECTED BEHAVIOR
-----------------------
A reciprocal relationship for the Object Type should be created automatically.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new metadata object:
(R) CRM Administrator
(N) Task and Escalation Manager > Setup > Objects Meta Data

2. Link the new Object to the Service Request form:
Setup --> Service Request -> Relationships and Objects

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot link a Project object to the service request preventing reference links to Objects

Cause

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