Resources are Shown Twice When Viewing or Updating Territories

(Doc ID 2005231.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.


When maintaining Territories for Resources of type Other,  the resource can appear more than once.  This will happen if they are assigned as a Sales person records in more than one Operating unit.

The issue can be reproduced at will with the following steps:

1.  Create a Territory,  and assign a resource (type Other),  that is a sales person in 2 operating units.

 Navigation:  Territory Management - Territory Administration - Territories.

2.  The resource will show twice.

  Note - If one is deleted,  both will be removed.

3.  Viewing the Territory ,  will also show the resource twice

   Navigation:  Territory Management - Territory Administration - Territories.
       Search for the territory,  and click on the name to view.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms