Customer Update Page Errors When Clicking On Order Number In The Sales Contracts View
Last updated on MARCH 08, 2017
Applies to:Oracle Sales Contracts - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.
On 12.1.3 Sales Contracts, Customer Update page errors when you click on some order number in the Sales Contracts view
"You have encountered an unexpected error. Please contact system administrator for assistance.
Click here for exception details."
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
A. Sales User (R) > Sales Dashboard, > Customers> Query and select customer e.g. "UNITED VISIO"
Navigate to Business Activities > Sales Contracts > a few Orders are displayed. e.g. 3438367 and 3438366
B. See that opening Order No 3438366, the contract opens OK << this is what is expected.
The page displays Details of Sales order 3438366 showing Order General info, Billing and Shipping including line and contracts details.
Doing the same with Order number 3438367, the page fails page with error:
You have encountered an unexpected error. Please contact system administrator for assistance.
Click here for exception details.
The issue has the following business impact:
Due to this issue, users cannot see some sales Orders from Sales User.
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