Customer Update Page Errors When Clicking On Order Number In The Sales Contracts View

(Doc ID 2005308.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales Contracts - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.1.3 Sales Contracts, Customer Update page errors when you click on some order number in the Sales Contracts view  


Error:

"You have encountered an unexpected error.  Please contact system administrator for assistance.
Click here for exception details."


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

A. Sales User (R) > Sales Dashboard, > Customers>  Query and select    customer e.g. "UNITED VISIO"
Navigate to Business Activities >  Sales Contracts > a few Orders are displayed.  e.g.  3438367  and  3438366

B. See that opening Order No  3438366,  the contract opens OK  << this is what is expected.  
The page displays Details of Sales order 3438366 showing Order General info, Billing and Shipping including line and contracts details.

Doing the same with  Order number  3438367, the page fails  page with error:
You have encountered an unexpected error.  Please contact system administrator for assistance.
Click here for exception details.


Business Impact:
The issue has the following business impact:
Due to this issue, users cannot see some sales Orders from Sales User.

Cause

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