UPK 12.1 In-application Support For Siebel 8.1 With "Unauthorized To Access This Content" Error (Doc ID 2005961.1)

Last updated on MARCH 02, 2017

Applies to:

User Productivity Kit - Version 12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.0 version, Help Menu Integration - Siebel

UPK 12.1 in-application support for Siebel 8.1 with "Unauthorized to access this content" error

Following UPK In-Application Support for Version 12.1 document, created Siebel content,
published it on knowledge center, built the IAS configuration in the content with additional
link for Siebel original help, exported the instance configuration, zipped the hemi folder,
modified Siebhelp.css file on Siebel server with behavior:url(../hemi/siebel7.htc), copied and unzip
the zipped hemi folder to ../SWEApp/Public/. After clicking the help button in
Siebel, it goes to UPK player on the knowledge center with "Unauthorized to access this content." error,
even click UPK knowledge Center "Home", the player is working.

ERROR
-----------------------

"Unauthorized to access this content."





Cause

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