Unable to Generate Total Compensation Statement due to "ORA-01403: no data found" Error (Doc ID 2005970.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Compensation Workbench - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP7 version of Total Compensation Statement,

When attempting to generate a statement which has been previously generated and purged, the following error occurs on the log file:

ERROR
-----------------------
ORA-01403: no data found
Error Occurred
benefit action Id : 1396600
Leaving end_process

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Total Compensation > Total Compensation Setup Wizard.
3. Select the Total Compensation Statement Business Area and click the Select button.
4. Select Generate Employee Statements from Batch Processes.
5. Attempt to generate the statement in question.
Error occurs on the log a no statements are generated.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms