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Depot Repair Logistics Line Status Is Not Refreshed Correctly When The Sales Order Is Cancelled (Doc ID 2005976.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 03-Apr-2017**

Symptoms

On : 12.1.3
In Depot Repair, the 'ship' logistics line status is not updated correctly when the status of the sales order line is Cancelled.

The Logistics line remains in status 'Released'  which is not correct.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request with a Repair ordered.
2. Manually add a ship logistics line .
3. Submit the line to Booked.  Line is added to a Sales Order.
4. Then change the status to Released.
5. Double click on the sales order in the logistics line to open the sales order
6. Select the 'ship' line and choose Actions / Cancel
7. Enter a reason and OK -> get error that we cannot cancel the line because it is Pick Confirmed
8. Disable processing constraint conditions to allow canceling:
    - Order Management / Order Line, operation Cancel, Not Allowed with condition Pick Released (just de-select the Enabled box for the condition)
    - Order Management / Order Line, operation Update, attribute Schedule Arrival Date, Not Allowed with condition Pick Released (just de-select the Enabled box for the condition)
    - Order Management / Order Line, operation Update, attribute Schedule
Arrival Date, Not Allowed with condition Pick Released (just de-select the Enabled box for the condition)
9. Now try canceling again; it is allowed. The line is now Cancelled
10. In the depot form, refresh logistics; the ship line stays in Released status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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