QuickPay "Error Was Encountered When Processing Element Type Professional Tax Information" XX (Doc ID 2006727.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle HRMS (India) - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, India Payroll

After applied the patch 20835448,20893241 QuickPay process
the following error occurs.

ERROR
-----------------------
 "Error was encountered when processing Element Type Professional Tax Information" XX

if unchecking the following elements, the quick pay is running without any error

Income Information
Income Tax Information
Professional Tax Information


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Employee -> Quickpay
2. Error : "Error was encountered when processing Element Type Professional Tax Information" XX


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete patch installation

Cause

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