How to Prevent Sales Order Linked to RMA From Closing Automatically at Month End? (Doc ID 2007026.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Repair process in place where  users enter RMAs to receive customer material for repairs.

As soon as the RMA line is received, that line is closed.

Once the repair is done, the same sales order is used for shipping and the repaired material.
During month end, these sales orders are closed automatically and users have to enter new sales orders for shipping.

Is there a way to not let the sales orders close automatically during the end of the month end and keep them open until users manually close them or mass closure program is run to close the sales orders?
 

Solution

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