Italy Localization, While Trying to Navigate Newly Added Menu, Error "ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative. has been detected in MO_GLOBAL" (Doc ID 2007335.1)

Last updated on DECEMBER 06, 2016

Applies to:

EMEA Add-on Localizations - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Italy Add-on Localizations, after adding menu function for CLE_F121_DDTHDR function (function name: Documenti di Trasporto),
the following error occurs when trying to access the added menu from the responsibility.

ERROR
-----------------------
Oracle error -20001: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON,
ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative. has been detected in MO_GLOBAL.INIT.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add menu function for CLE_F121_DDTHDR function to main menu of a responsibility,
2. Select the above menu  from the responsibility.

Cause

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