When Attempting to Process a Termination Life Event, Errors: APP-BEN-91704 Cannot determine dependent coverage end date (Doc ID 2007524.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version in Oracle Advanced Benefits,

When attempting to process a Termination life event, the following error occurs for some employees:

APP-BEN-91704 Cannot determine dependent coverage end date



Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Navigate to People > Benefits Service Center.
2. Query the employee in question.
3. Attempt to process the Termination life event.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms