Error When Updating The Task Status: ORA-06508: PL/SQL: could not find program unit being called: "APPS.CSF_DEBRIEF_PVT" (Doc ID 2007603.1)

Last updated on JUNE 25, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.
Checked for the relevance on 24 oct 2016

Symptoms

In the Service Request screen -> task tab,  when attempting to change a Task status to "Assigned" the following error occurs.

ERROR
-4063ORA-04063: package body "APPS.CSF_DEBRIEF_PVT" has errors
ORA-06508: PL/SQL: could not find program unit being called: "APPS.CSF_DEBRIEF_PVT". Please contact your system administrator

STEPS
1. Create a Service Request and Task
2. Add an Assignee to the Task
3. Attempt to change the Status to "Assigned"
4. The above mentioned error is displayed.

Changes

 

Cause

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