Trying To Update A New Service Activity Caused A java.lang.NullPointerException Error (Doc ID 2008025.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.X

When attempting to update a service activity code an error occurs.
ERROR
-----------------------
You have encountered an unexpected error.

Exception Details shows the following:

java.lang.NullPointerException
at oracle.apps.cs.charges.setups.sac.server.CsSrServiceActivityAMImpl.makeReadOnlyOtherRows(CsSrServiceActivityAMImpl.java:871)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Select the Field Service responsibility.
2. Navigate to  Service Request> Setup>Charges>Service Activity and Billing types
3. Select the Service Activity Code
4. Select the update icon.
5. Error occurs

Cause

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