Field Service: Unable To Use The Arrow Keys To Move Up And Down The Task Grid View In Dispatch Center (Doc ID 2008217.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
In Field Service Dispatch Center Form task grid view, when using the up/down arrow keys in Spares, Product, Address and Contacts tabs the cursor is not moving.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Field Service Manager responsibility.
2. Open Dispatch Center form.
3. Open Spares,Product, Address and Contacts tab.
4. Place the cursor in task grid.
5. Use the up/down arrow keys.

Cause

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