IEX: Send Dunnings For Delinquent Customers requires setup For Minimum Dunning Amount to be picked from account level when bill to is missing

(Doc ID 2008500.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The Minimum Dunning Amount does not default from the Account level when the value is missing at the Bill To Level.  If the value is missing or the Bill To profile is missing, the Minimum Dunning Amount will be zero.
The expected behavior is to check setup at account level when missing on bill to level.



Cause

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