Seeded View CS_SR_SEARCH_V Is Fetching Wrong Details
(Doc ID 2008688.1)
Last updated on MARCH 27, 2019
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
The seeded view CS_SR_SEARCH_V is fetching wrong details on the service request form.
In the database, when querying on the view CS_SR_SEARCH_V the values displayed are as in the following example:
Incident_Date= NULL and Actual_Resolution_date='01-APR-13'
whereas when querying on CS_INCIDENTS_ALL_B then the values displayed are as follows:
Incident_date='01-APR-13' and Incident_resolved_date=Null
The field 'Actual Resolution Date' is fetching the value of 'Incident Date' and 'Incident Date' is fetching the value of 'Actual Resolution Date'.
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