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Seeded View CS_SR_SEARCH_V Is Fetching Wrong Details (Doc ID 2008688.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


The seeded view CS_SR_SEARCH_V is fetching wrong details on the service request form.
In the database, when querying on the view CS_SR_SEARCH_V the values displayed are as in the following example:

Incident_Date= NULL and Actual_Resolution_date='01-APR-13'

whereas when querying on CS_INCIDENTS_ALL_B then the values displayed are as follows:

Incident_date='01-APR-13' and Incident_resolved_date=Null

The field 'Actual Resolution Date' is fetching the value of 'Incident Date' and 'Incident Date' is fetching the value of 'Actual Resolution Date'.


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