Error 'You have encountered an unexpected error' When Selecting Location in the 'Book Locations' Page In the Property Manager Web applications Responsibility (Doc ID 2008768.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Property Manager - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Property

When attempting to select location in the 'Book Locations' page, the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open Responsibility: Property Manager Web applications
2. Navigate to (N)> Calendars> Book Locations.
3. Click 'Create appointment' button.
4. Select location 'Conference Room' and click the 'Add Location' button.
5. In the Search page, click 'Go' after putting the search criteria.
  The following error occur.
  You have encountered an unexpected error. Please contact the System Administrator for assistance.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the 'Book Locations' page to book locations in the Property Manager Web applications responsibility.

Cause

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