TeleService Error "FRM40831: Truncation Occurred: Value To Long For Field LOG_DETAILS" in Service Request form (Doc ID 2009087.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

When attempting to create multiple notes using the German umlaut (e.g. äöü), the following error occurs:

ERROR
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 "FRM40831: Truncation occurred: value to long for field LOG_DETAILS"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a Service Request
2. Create at least 14 Notes (any type) containing at least 1000 characters only umlauts (eg. äöü, I will provide a text file with the maximum allowed number of these characters)
3. Open the Log and Notes Section by clicking the Button "Log and Notes"

Changes

 No changes

Cause

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