TeleService Error "FRM40831: Truncation Occurred: Value To Long For Field LOG_DETAILS" in Service Request form
Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.3 version, Service Request Form
When attempting to create multiple notes using the German umlaut (e.g. äöü), the following error occurs:
ERROR
-----------------------
"FRM40831: Truncation occurred: value to long for field LOG_DETAILS"
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request
2. Create at least 14 Notes (any type) containing at least 1000 characters only umlauts (eg. äöü, I will provide a text file with the maximum allowed number of these characters)
3. Open the Log and Notes Section by clicking the Button "Log and Notes"
Changes
No changes
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms