TeleService Error "FRM40831: Truncation Occurred: Value To Long For Field LOG_DETAILS" in Service Request form
(Doc ID 2009087.1)
Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.3 version, Service Request Form
When attempting to create multiple notes using the German umlaut (e.g. äöü), the following error occurs:
ERROR
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"FRM40831: Truncation occurred: value to long for field LOG_DETAILS"
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Service Request
2. Create at least 14 Notes (any type) containing at least 1000 characters only umlauts (eg. äöü, I will provide a text file with the maximum allowed number of these characters)
3. Open the Log and Notes Section by clicking the Button "Log and Notes"
Changes
No changes
Cause
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