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SR Form CSXSRISR Scrolls Down Header Area When Called By UWQ Or Dispatch Center (Doc ID 2009108.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.3 version, APIs & Interfaces

When opening SR form from UWQ the header screen appears slightly scrolled down so the agent is not seeing the very top of the SR header info.

The SR form should be setup to show the very top of the SR header as per default

The issue can be reproduced at will with the following steps:
1. UWQ
2. SR Node
3. Double click on SR
4. SR appears but header slightly lower

The issue has the following business impact:
Due to this issue, users have to waste time scrolling to the top of the SR header




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