Order Header is Closed and Order Line is Open in Awaiting Shipping Status ; Incorrect Workflow Counter Parent vs. Child (Doc ID 2009351.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
---------------
The order header is closed and order line is open in Awaiting Shipping status.

EXPECTED BEHAVIOR
-----------------------
Expect the order header to stay open when there is an associated open order line.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Order Management responsibility
2. Open Sales Orders form
3. Query the order
See the order header is in closed and the associated order line in Awaiting Shipping status.

The following query can be used to find the order with issue:

 

Cause

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