BWC: "NOTE TO APPROVER" Justification Missing in the PO Approval Notification (Doc ID 2009419.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When submitting a purchase order (PO) for approval in the buyer work center via Approval Options, and providing a text in the Justification field, this is not displayed in the details column (action history region) in the PO approval notification.

EXPECTED BEHAVIOR
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The expected behavior is that the justification would be displayed in the details column (action history region) in the PO approval notification.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to the Buyer Work Center > Orders
2. Create a PO and save it.
3. In Approval Options enter a forward to and enter text in the Justification field.
4. Submit the PO for approval.
5. When opening the PO notification it does not display the justification.

Changes

Cause

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