Service Request Form Hangs When Click On The Notes Description Field . (Doc ID 2009607.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Install issues

ACTUAL BEHAVIOR
---------------
After opening the service request , and click on Notes description field the application hangs, and not able to close the screen or save the record.

EXPECTED BEHAVIOR
-----------------------
Not getting the form hanging.
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Service form
2. Query an existing Service
3. Navigate to the Workbench tab
4. click on the Notes description field
5. Issue occurs even if there is no data queried

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms