Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version,
Personalize button "Service Request Escalation" not available
Applied patch <19227748:R12.CSZ.B> - UNABLE TO EXTEND AGENTQUEUEVO.XML
This patch has introduced a new button "Service Request Escalation". We do not want this button to shown on the page but not able to modify to not rendered using personalization.
To be able to hide the SR escalation button.
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