Personalize Button "Service Request Escalation" Is Not Available
Last updated on MARCH 22, 2018
Applies to:Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version,
Personalize button "Service Request Escalation" not available
Applied patch 19227748:R12.CSZ.B - UNABLE TO EXTEND AGENTQUEUEVO.XML
This patch has introduced a new button "Service Request Escalation".
It is not possible to modify the rendered property using personalization to not show the new button.
Being able to hide the service request escalation button.
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