Cancel Reason Window Not Displaying When Decreasing Amount In Sales Order

(Doc ID 2009708.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


The Processing Constraint for Line and operation 'Cancel' Processing Constraint is set to 'Enter Reason & Hostory'.
After Order Booking, If the Order Quantity is decreased, then you get a message to input 'Reason', but not showing Window to input the Reason.
The 'Reason' filed is displayed in 'Yellow' (required) on the sales order line and you can enter it there.
But it is working fine when increasing the Order Quantity.

Why is this happening?


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