E-Business Suite Forms Do Not Open After Deploying Java JRE 7

(Doc ID 2010266.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Applications Technology Stack - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

 E-Business Suite Forms do not open / launch after upgrading to 64-bit release of Java JRE 7.

For example:
- In IE (32-bit) when a user clicks on an EBS Forms responsibility, nothing happens. If there is no Java JRE installed on the client, it doesn’t ask to download the Java Plugin (oaj2se.exe) from the EBS instance.  It also doesn’t start the Java Console.

- In Mozilla Firefox (32-bit) when a user clicks on an EBS Forms responsibility nothing happens. If there is no Java JRE installed on the client it does ask to download the Java Plugin (oaj2se.exe) from the EBS instance, but after install when trying to open again the EBS Forms nothing happens, also it doesn’t start the Java Console.

Changes

 The EBS instance was upgraded to use Java JRE 7 using: Deploying JRE (Native Plug-in) for Windows Clients in Oracle E-Business Suite Release 12 (Doc ID 393931.1)

Cause

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