Non-Credit Card Prepayments Are Applying To On Account Instead Of Refund When Payment Amount Reduced on the Order (Doc ID 2010299.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Reducing Non Credit Card Prepayment amount in OM should result in Receipt Refund activity instead of On-Account application. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms