AME Approval For Work Order Not Notifying User
(Doc ID 2011076.1)
Last updated on JULY 14, 2017
Applies to:Oracle Enterprise Asset Management - Version 12.0.6 to 12.2.4 [Release 12 to 12.2]
Information in this document applies to any platform.
AME approval for Work Order not notifying user. This works in clone of production but not in production
Expect this work in Production
The issue can be reproduced at will with the following steps:
1. Setup AME
2. Create work order and release it
3. Notification stuck in error
Workflow Errors: EAMWOREL,1000
Failed Activity Get Next Approver
Activity Type Function
Error Name 100
Error Message ORA-01403:no data found ORA-01403:no data found
Error Stack AME_ENGINE.compareApplicaleRules(46608) AME_ENGINE.sortApplicaleRules(46609) AME_ENGINE.fetchApplicaleActions(46610) AME_ENGINE.updateTransactionState(46611)
AME_ENGINE.getNextApprovers(46612) AME_API2. getNextApprovers(46613) Wf_Engine_Util.Function_Call(EAM_WORKORDER_PVT.GET_NEXT_APPROVER, EAMWOREL,1000,264590,RUN)
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!