Meter Reading Not Updating Even After Received Confirmation Message "Meter readings have been successfully created" (Doc ID 2011124.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to enter new meter reading, the meter is not getting updated even though user received confirmation message "Meter readings have been successfully created"

EXPECTED BEHAVIOR

Meter should be updated with the new meter reading value.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: EAM Maintenance Super User >>Asset>>Enter Asset Meter Reading

2. After Apply see confirmation message "Meter readings have been successfully created"

3. But when re-query the same meter and check Meter readings History the meter has not yet been updated


Cause

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