R12: When Terminating Sold With Contracts, Oracle Is Trying To Credit More Than The Value Of The Contract (Doc ID 2011248.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Contracts Billing/Termination contract Termination displays the incorrect Amount.

ACTUAL BEHAVIOR  
When terminating a contract, Oracle is trying to credit more than the value of the contract

EXPECTED BEHAVIOR
Expected the billed amount to be displayed for credit.

Workaround:
You can select full credit and this will then terminate the correct amount – but this was the highlighted issue, we don’t understand why Oracle wants to credit more than the booked amount?


STEPS
The issue can be reproduced at will with the following steps:
1. Service Contract Manager >Launchpad
2. right click and select "terminate"
3. enter the mandatory fields and click on review.
4. contract terminate with the credit more than the contract value

Changes

 

Cause

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