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Batch Esignature Issue: why getting message incorrect Template Is Defaulted When Batch Esignature Is Triggered ? (Doc ID 2011406.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Oracle Process Manufacturing Process Execution - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Electronic Signatures

Batch Esignature message stating that incorrect template is defaulted when batch esignature is triggered

APP-FND-01934:ORA-20001:The e-record rendering process failed because the RTF template is missing for template name:GMEMATRT.rtf and template version: 1.0. Make sure the template is uploaded and approval process is complete. in Package EDR_PSIG_RULE Procedure PSIG_RULE.

The issue can be reproduced at will with the following steps:
1. Esignature and AME is setup for batch material addition , deletion and update.
2. But when performing any of these transaction on batch form. It gives above message when the esignature event is getting triggered.


What could be the reason of this feature ?


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