eBusiness Center - When Querying Event Registration History the Form Hangs With Error FRM-92101

(Doc ID 2011425.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle TeleSales - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Event

Querying "Event Registration History" for a specific user results on FRM-92101/Signal 11

ERROR
-----------------------
Forms becomes unresponsive and must be closed - FRM-92101 - Signal 11 (OS: Segmentation fault)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1-Open eBusiness Center
2-Choose role and group
3-Press "Find" button (Toolbar)
4-Navigate to "Expanded search" tab
5-Query on "Account number"
6-Press "Search" and "OK" buttons
7-Navigate to "Navigate to (Menu)->Event registration history"


Querying "Event Registration History" for a specific user results in the form hanging (No error message on GUI. Forms becomes unresponsive and must be closed)/FRM-92101/Signal 11 (OS: Segmentation fault). The same operation works just fine for the rest of the users.

The issue seems to be tied to the number of records retrieved from view "AST_EVENT_HISTORY_V" (Over 1500). The rest of the users have just a few records. We tried to limit the number of records but it did not work.

The issue seems to be tied to the number of records tied to this particular account (Over 1500). The rest only have a few). From what I was able to determine, the issue is tied to the object "ASTEVHIS_GRID.GRID_ITEM". For some reason, this item is a "Text item" instead of a normal "Grid" construction. The issue can probably be fixed by using the correct item type.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot query Event Registration History.

Cause

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