Custom Invoice Text is Replaced with Effectivity Start/End Date for a Contract Line/Sub-Line (Doc ID 2011487.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
Find that Custom Invoice Text is Replaced with Effectivity Start/End Date for a Contract Line/Sub-Line

When changing Contract Line/Sub-Line details, the Custom Invoice text is changing either to the Effectivity Date of the Line :01-JAN-15:31-JAN-15 or the original contract line invoice text is overriding the new changes made and saved to the custom invoice text.

Printing of the invoice is displaying either the dates or the original invoice text...both of which are incorrect.

EXPECTED BEHAVIOR
-----------------------
Do not expect the original contract line invoice text to override the new changes made.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a new line to a contract

2. Change the invoice text

3. Click on apply and the invoice text is replaced.



Changes

 

Cause

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