Custom Invoice Text is Replaced with Effectivity Start/End Date for a Contract Line/Sub-Line
Last updated on JUNE 09, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.
On : Contracts Billing/Termination
Find that Custom Invoice Text is Replaced with Effectivity Start/End Date for a Contract Line/Sub-Line
When changing Contract Line/Sub-Line details, the Custom Invoice text is changing either to the Effectivity Date of the Line :01-JAN-15:31-JAN-15 or the original contract line invoice text is overriding the new changes made and saved to the custom invoice text.
Printing of the invoice is displaying either the dates or the original invoice text...both of which are incorrect.
Do not expect the original contract line invoice text to override the new changes made.
The issue can be reproduced at will with the following steps:
1. Add a new line to a contract
2. Change the invoice text
3. Click on apply and the invoice text is replaced.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms