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Custom Invoice Text is Replaced with Effectivity Start and End Dates (Doc ID 2011487.1)

Last updated on APRIL 22, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.2.3 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When changing the Line or Subline effectivity dates, the user's custom Invoice Text is changing back to the original Invoice Text,

STEPS
-----------------------
1. Add a new Line to a Service Contract.
2. Change the Invoice Text to a desired (i.e. custom) value.
3. Save the change.
4. Change the Start or End date of a Line or Subline.
5. Save the changes.
6. The custom Invoice Text is replaced with the application calculated value.

Cause

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In this Document
Symptoms
Cause
Solution
References


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