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Creating Change Request Results In Record Being Created In ENG_REVISED_ITEMS (Doc ID 2011489.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Change Management

Find we are getting an error when trying to delete an item.

Error

An ECO exists for this item (ENG_REVISED_ITEMS)

Steps

The issue can be reproduced at will with the following steps:

1. Create Change Request 'ChangeReq123' for item 1000A.
2. Implement the Change Request.
3. Try to delete item 1000A.
4. On the Delete Group, run the Check Group and concurrent request completes with error:
   'An ECO exists for this item (ENG_REVISED_ITEMS)' for the item#1000A.
5. Run the program 'Engineering Change Order Purge program' to delete the Change Request.
6. The program completes normal but the Change Request is not purged.

Business Impact

The issue has the following business impact:
Not able to delete item since the Change Order purge program is not purging the change record.

Cause

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In this Document
Symptoms
Cause
Solution
References


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