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Field Service Task Assignment Alerts - Customer Address Is Not Showing The Task Address (Doc ID 2011514.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Handheld

ACTUAL BEHAVIOR
---------------
When a task is assigned to a Field Service engineer they receive a workflow alert from the Field Service Task Assignment Alerts.
In the notification email, there is a Customer address. This address seems to be the Customer address and not the IB Current Location address.

EXPECTED BEHAVIOR
-----------------------
Expect the address in the notification to be the Current Installed At address

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Assign a task to a Field Service Engineer
2. A notification is created
3. The email notification has Customer info and address
4. The address correspond with the customer address, not the IB Current Location address


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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