OTM Failing to Plan When Multiple CarrierConnect Rates are Available with Varying Transit Days (Doc ID 2011593.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.0 and later
Information in this document applies to any platform.

Symptoms

Two rates are configured in OTM that use the same Rate Service utilizing Carrier Connect. The cheaper rate has a slower transit time than the more expensive rate. The slower rate is not time feasible, and therefore the more expensive rate is expected.

However, OTM is failing to select the more expensive rate and instead failing to plan the order.

The second evaluated Rate is eventually failing with the following warning in the "PlanningDetails" logs:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms