Quantity Mismatch Between A Regular Item Line And Associated Service Line In OM (Doc ID 2011757.1)

Last updated on JANUARY 07, 2022

Applies to:

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
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When creating a line for a service item on a sales order that references a line with a regular product, find it is possible to save the order with a different qty for the service item vs. the regular item.

EXPECTED BEHAVIOR
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The system should prevent the user from updating the qty on the service line item if this makes it different to the qty on the regular line.

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter line for qty 2 for item TH5430-010-SSL UOM=EA (regular item)
2. Enter line for qty 3, item Basic Support 1 Y, UOM=YR (service item) Service Ref is to previous line.
3. Get system message "Not a valid service item quantity. Updated to product quantity"
4. Click on OK, quantity in the service line changes to the quantity as in the referenced line.
5. Now change the quantity to 3 and save. The system allows this when it shouldn't.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, there is a mismatch of quantity causing issues with serial numbers being covered

Changes

Cause

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