My Oracle Support Banner

FRM-41017 Error In Create Service Request Form When Creating/Updating Service Request (Doc ID 2012076.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to create or update a Service Request in the SR form, the following error is displayed. This error is not seen in Release 11i.

Errors

FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.PUBLISH_FLAG

 

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.