FRM-41017 Error In Create Service Request Form When Creating/Updating Service Request

(Doc ID 2012076.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


When attempting to create or update a Service Request in the SR form, the following error is displayed. This error is not seen in Release 11i.


FRM-41017: Cannot set UPDATE ALLOWED attribute of non-enabled item INCIDENT_TRACKING.PUBLISH_FLAG





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