SR Auto-Creation: Is There An Option To Not Create An SR Note From The Original Email?

(Doc ID 2012692.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

For auto-created Service Requests, is there an option to not create a note from the original email?
 

Solution

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