Unable To Generate Custom Shipping Reports In An Excel Format When Part Of A Shipping Document Set (Doc ID 2012840.1)

Last updated on AUGUST 11, 2022

Applies to:

Symptoms

A custom pack slip report and commercial invoice was setup to generate output in an Excel format. When the report is executed manually from the concurrent program, the correct Excel format is generated. However, when the same reports are submitted as part of a shipping document set during the ship confirm process, the output is getting generated in a PDF format instead of Excel.

EXPECTED BEHAVIOR
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The expectation is for the custom shipping report to generate the output in Excel format instead of PDF form when submitted as part of a shipping document set.

Cause

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