DF.21035577 Order Line has Missing Workflow - Cannot Progress Order (Doc ID 2013383.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Order Management - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Looking for a datafix for a specific order line that did not close. The order line workflow is not progressing,
progress order line does not help.


EXPECTED BEHAVIOR
-----------------------
Expected the line to progress to closed status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Order Organizer > Query Order = 5029590
3. Header = BOOKED
4. Line 1.1 = CLOSED
  Line 1.1..1 = BOOKED
  Ling 2.1 = CLOSED
5. WHS_DELIVERY_DETAILS Tables show Line 1.1 Shipped


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the order line to closed status.

Cause

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