Error While Process Credit Card Payments Via IStore - "An error occured while processing the credit card" (Doc ID 2013416.1)

Last updated on JULY 13, 2016

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Checkout and Order Placement

Error while process credit card payments via iStore which is located on the DMZ tier.

The following error is returned in iStore user when trying to place order using a credit card payment type .


ERROR
-----------------------
An error occured while processing the credit card. Please contact customer service.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to iStore at http://domain: port/OA_HTML/ibeCCtdMinisites.jsp
2. Choose the Add To Cart button for an item
2. Choose Checkout
3. Choose credit card payment method
4. Try to continue to place order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot place order using credit card impacting sales.

Changes

 Recent patching

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms