Customer Workbench: Creating Ship To Address Raises Error: Value For Cust_acct_site_id Must Be Unique (Doc ID 2013806.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

You are attempting to create a new SHIP_TO site, for a customer account, and receive the following error:

ERROR
-----------------------
Value for cust_acct_site_id must be unique


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
1. Query up customer
2. Create a new SHIP TO address for this customer
3. Upon saving this record, the error is raised

Cause

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